1. Overview
TikitDesk is a cloud-based software service (SaaS). We do not sell or ship any physical products, so there is no courier, packaging, shipping address or delivery charge involved. Everything you buy from us is delivered digitally, over the internet.
2. How Delivery Works
Depending on what you sign up for, this is what you receive and when:
| What you get | Delivery |
|---|---|
| New workspace (Free plan or 15-day trial) | Created as soon as you finish the setup wizard. A secure login (Magic Link) is sent to your registered email. |
| Paid plan upgrade | Activated automatically once your payment is confirmed — normally within a few minutes. |
| Additional seats (add users) | Available in your workspace as soon as the payment is confirmed. |
| Payment receipt / invoice | Available in your billing section after a successful payment. |
3. Delivery Timeline
In almost all cases delivery is instant or within a few minutes. Occasionally, a bank or payment-network delay can hold up payment confirmation, in which case your plan is activated automatically as soon as the confirmation reaches us.
If your plan is not active within 24 hours of a successful payment, contact us and we will resolve it — or refund you — promptly.
4. Didn't Receive Your Login Email?
Your login link is sent to the email address you registered with. If you cannot find it:
- Check your spam, junk and promotions folders.
- Make sure you used the correct work email address.
- Request a new login link from the sign-in page.
- Still stuck? Email support@tikitdesk.com and we will help you get in.
5. Physical Shipping & Returns
Since TikitDesk does not ship physical goods, there are no shipping zones, delivery partners, tracking numbers or product returns. For cancellations and refunds on subscriptions, please see our Refund & Cancellation Policy.
6. Contact Us
Trouble accessing your workspace or plan after signing up or paying? Reach out any time.
- Support: support@tikitdesk.com
- Response time: within 3 business days, and usually much sooner.