TikitDesk is the SaaS help desk and ticketing system that replaces messy email chains — organize tickets, resolve issues faster, and collaborate in one unified workspace.
No Credit Card Required
If you're still relying on shared email inboxes and scattered spreadsheets, this might look painfully familiar...
Customers get ignored because emails slip through the cracks and spreadsheets get messy.
No automated SLA tracking means delayed responses, angry clients, and bad reviews.
Agents work in silos without internal team chat, causing double replies and confusion.
Everything your team needs in one unified, AI-powered workspace.
Switch between Kanban, table, and chat exactly how your team works — every ticket stays in sync across all three, in real time.
| Ticket ID | Subject | Status | Priority | Assignee |
|---|---|---|---|---|
| #TKT-4471 | Fix Payment Gateway Bug Billing · Escalated 2h ago |
Open | High | SR Siddharth Rao |
| #TKT-4468 | Client Onboarding — Zenith Corp Onboarding · Zenith Corp |
Pending | Medium | AM Arjun Mehta |
| #TKT-4462 | Dashboard Analytics Fix Product · Reported by 3 users |
Resolved | Low | PS Priya Shah |
| #TKT-4459 | Update SSL Certificate Infrastructure · Expires in 3 days |
Open | High | NP Neha Patel |
| #TKT-4455 | Email template rendering broken in Outlook Marketing · Client-reported |
Pending | Medium | NP Neha Patel |
From your first workspace to resolving tickets faster — everything takes just a few minutes.
Create your organization and invite your first admin in seconds.
Add agents, assign roles, and collaborate from one shared workspace.
Connect Email so every customer message automatically becomes a ticket.
Incoming conversations are organized, prioritized, and assigned automatically inside one dashboard.
Track tickets using Kanban, Table View, internal notes, mentions, SLA timers, and real-time updates.
Close tickets quickly, measure team performance, and keep customers happy with built-in analytics.
Tickets, chat, and deadlines — brought together so nothing slips through.
Manage every conversation from one place with intuitive drag-and-drop boards.
Connect with clients on the apps they already use. All messages route directly to your unified inbox.
Tag teammates (@mention) and leave private internal notes without leaving the ticket.
Never miss a deadline with visual timers and automated ticket escalation rules.
Granular workspace control with Admin, Agent, and Viewer access levels.
Track resolution rates, agent performance, and overall workspace health in real-time.
Track every action, status change, and login across your workspace.
Custom departments, tags, and ticket statuses — on the roadmap for Scale.
256-bit encryption and Two-Factor Authentication (2FA) ready.
Whatever lands in your inbox — a customer issue, a broken laptop, a client's GST query, or a design revision — TikitDesk keeps it organized, assigned, and on time.
Track customer issues, organize conversations, assign tickets, and resolve requests faster from one centralized workspace.
Manage technical support requests, incidents, software issues, and employee IT tickets with complete visibility.
Stop losing client document requests in WhatsApp and email. Track GST, ITR, and compliance queries per client, with clear ownership and deadlines your whole team can see.
Turn scattered feedback and revision requests into organized tickets. Track briefs, approvals, and asset deliveries without digging through chat threads.
Everything modern support teams need.
Without paying enterprise prices.
Choose the plan that fits your team. Upgrade or downgrade anytime. No strings attached.
Perfect for solo consultants and small teams getting started.
Free forever — no credit card required
The sweet spot for growing agencies that need power without the bloat.
Start 15-Day Free Trial. No Credit Card Required.
After trial, unused upgrades move to Starter — your data stays safe.
For established MSPs and enterprises that demand enterprise-grade control.
15-Day Money-Back Guarantee
Everything you need to know about TikitDesk.