TikitDesk | Helpdesk Software with Email Ticketing & Slack Alerts
Helpdesk software for growing support teams

Turn every customer request into a ticket your team can own.

TikitDesk is helpdesk software that captures customer emails as tickets, assigns the work, tracks deadlines and keeps your team in sync with Slack and Google Chat.

Built for support teams, IT desks, agencies, CA firms & creative teams.

Email → Ticket
Deadline tracking
Slack & Google Chat alerts
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Free plan available · 15-day trial of paid plans, no credit card required

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Illustrative preview with sample data.

Email → Ticket Deadline & SLA tracking Slack integration Google Chat alerts Role-based access Audit logs
The problem

Customer support shouldn't live across scattered inboxes.

When a request has no owner, it gets missed. TikitDesk gives every request a ticket, an owner and a status.

Without a helpdesk

  1. Customer sends an email
  2. It lands in someone's inbox
  3. Nobody clearly owns it
  4. Follow-up gets missed
  5. Customer asks again

With TikitDesk

  1. Customer email
  2. TikitDesk ticket
  3. Assigned team member
  4. Slack notification
  5. Tracked & resolved
Email → Ticket

Turn customer emails into trackable tickets.

Your customers keep using email. Your team gets a ticket they can work on.

  • A customer email is captured as a ticket
  • Assign it to a team member
  • Set status and priority, add a deadline
  • Reply to the customer, add internal notes the customer never sees
  • Admins can see what is pending and who owns it
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Inside TikitDesk

One Workspace. Three Powerful Views.

Switch between Kanban, table, and chat exactly how your team works — every ticket stays in sync across all three, in real time.

tikitdesk.com
To-Do3
Fix Payment Gateway Bug
#TKT-4471
SR
High
Update SSL Certificate
#TKT-4459
NP
Medium
Design Email Templates
#TKT-4448
PS
Low
In Progress2
Client Onboarding — Zenith Corp
#TKT-4468
AM
Medium
API Rate Limit Errors
#TKT-4451
SR
High
Done2
Dashboard Analytics Fix
#TKT-4462
PS
Low
Sprint Retro Notes
#TKT-4440
NP
Low
Ticket ID Subject Status Priority Assignee
#TKT-4471 Fix Payment Gateway Bug
Billing · Escalated 2h ago
 Open High
SR
Siddharth Rao
#TKT-4468 Client Onboarding — Zenith Corp
Onboarding · Zenith Corp
 Pending Medium
AM
Arjun Mehta
#TKT-4462 Dashboard Analytics Fix
Product · Reported by 3 users
 Resolved Low
PS
Priya Shah
#TKT-4459 Update SSL Certificate
Infrastructure · Expires in 3 days
 Open High
NP
Neha Patel
#TKT-4455 Email template rendering broken in Outlook
Marketing · Client-reported
 Pending Medium
NP
Neha Patel
#TKT-4471 — Fix Payment Gateway Bug
Siddharth Rao, Priya Shah
SR
Reply in this ticket…
Simple setup, step by step

How TikitDesk Works

From your first workspace to resolving tickets faster — one clear step at a time.

1
Step 1

Create Your Workspace

Create your organization and invite your first admin.

2
Team access

Invite Your Team

Add agents, assign roles, and collaborate from one shared workspace.

3
Unified Inbox

Connect Your Channels

Connect Email so every customer message automatically becomes a ticket.

4
Auto-Ticketing

Receive Smart Tickets

Incoming conversations automatically become tickets in one dashboard, ready for your team to prioritize and assign.

5
Real-Time Sync

Manage & Collaborate

Track tickets using Kanban, Table View, internal notes, mentions, SLA timers, and real-time updates.

6
Dashboard

Resolve Faster

Close tickets, see pending work and team workload on the dashboard, and keep customers informed.

tikitdesk.com/workspace
Connected Channels
support@mail.tikitdesk.com
New from Email
Reset password issue
🎫 Unassigned
Visual Workflow
In Progress
Fix login bug
Done
Refund issue
Dashboard (sample)
Pending vs. resolved
Slack integration

Keep your support team in the loop — right where they already work.

TikitDesk posts ticket updates to Slack and lets your team take quick actions without switching tabs. Slack is included in every plan.

  1. Connect Slack
  2. Choose channels
  3. Select events
  4. Get notified
  5. Take action
  • Five event types: ticket created, assigned, status changed, priority changed, new reply
  • Department routing: send each department's tickets to its own channel
  • Personal DM to the person a ticket is assigned to
  • Assign to me and Mark Resolved buttons on ticket messages (link your Slack account to TikitDesk once)
  • Slack requests are signature-verified, with replay protection

Tickets are created from email or inside TikitDesk. Slack does not create tickets. Google Chat is also supported for ticket notifications.

Features

What your team gets, and what problem it solves.

Plan tags show where each feature is available.

Never lose a customer request

Customer emails become tickets, so nothing sits unseen in an inbox.

All plans

Know who owns the work

Assign tickets, set status and priority, and see pending work in Kanban or table view.

All plans

Stay ahead of deadlines

Ticket deadlines with upcoming and overdue notifications. SLA Automation on paid plans.

SLA Automation: Professional & Scale

Keep internal conversations internal

Internal notes stay on the ticket, away from the customer. Internal Team Chat for the whole team.

Team Chat: Scale

Keep your team informed

Ticket updates in Slack, with Assign to me and Mark Resolved. Notifications on Google Chat too.

Slack: All plans

Help customers help themselves

Publish answers in a Knowledge Base your customers can read.

Professional & Scale

Keep important actions traceable

Audit logs record what changed on a ticket and who changed it.

Professional & Scale

Connect TikitDesk to your workflow

Use the Public API to connect TikitDesk with your own tools.

Scale

Protect account access

Role-based access for your team, and two-factor sign-in (2FA) for every user.

2FA: All plans

Route email tickets automatically

Rules send each incoming email to the right team, person, priority and SLA.

Routing Rules: Scale

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Built for Every Support Team

Whether you're helping customers or supporting your own team, TikitDesk keeps every ticket organized in one workspace.

Customer Support

Track customer issues, organize conversations, assign tickets, and resolve requests faster from one centralized workspace.

Support Teams

IT Helpdesk

Manage technical support requests, incidents, software issues, and employee IT tickets with complete visibility.

Internal IT

Built around how these teams actually work.

Replace scattered WhatsApp threads, emails, and sticky notes with one organized ticket workspace — made for teams that live in client requests every day.

Comparison

TikitDesk vs a shared inbox and spreadsheet

What changes when requests become tickets.

Feature
TikitDesk
Shared inbox + sheet
Simple per-user pricing. Slack integration and two-factor sign-in (2FA) are included in every plan.

Simple, transparent pricing

15-day free trial, every feature unlocked. No credit card. Questions about limits or billing? See the FAQ.

All ₹ prices include GST. Pay by UPI, card or netbanking.

Starter
₹ Free forever
₹ Free forever

Perfect for solo consultants and small teams getting started.

Best for: 1 to 2 people with a low ticket volume.

  • Up to 2 Users
  • 50 Tickets / month
  • Basic Support
  • Two-Factor Authentication (2FA)
  • Slack integration
  • Ticket list loads last 30 days
Start free

No credit card required

Most Popular
Professional
₹ 99 /user/month
₹ 79 /user/month, billed yearly ₹99

The sweet spot for growing agencies that need power without the bloat.

Best for: teams of 3 or more that need SLA deadlines, a Knowledge Base and audit logs.

  • Unlimited Users
  • Unlimited Tickets
  • + Everything in Starter
  • Knowledge Base
  • SLA Automation
  • Advanced Audit Logs (180 days)
  • Ticket list loads last 1 year
  • Standard Support
Start 15-day free trial

15-day free trial. No credit card required.

Scale
₹ 149 /user/month
₹ 119 /user/month, billed yearly ₹149

For larger teams that need Routing Rules, Internal Team Chat and API access.

Best for: bigger teams that need email auto-assign, an API or internal team chat.

  • Unlimited Users
  • Unlimited Tickets
  • + Everything in Professional
  • Internal Team Chat
  • Priority Support
  • Routing Rules (auto-assign email tickets)
  • Full ticket history and unlimited audit log history
  • Public API Access
Start 15-day free trial

No credit card required. Questions? Talk to us

What will your team actually pay?

Pricing is per agent (a person who works on tickets). Your clients never need a paid seat.

StarterFree
Professional-
Scale-

Start 15-day free trial No credit card required
Compare with your current tool (optional)

Switching from another tool? vs Freshdesk · vs Zendesk · vs Zoho Desk

Low price, nothing hidden

Why the price is low

One focused product for agencies and small support teams. Basics such as 2FA and Slack are in every plan, not upsells.

Your data is always yours

Export everything (CSV or JSON) any time: just email support@tikitdesk.com. On every plan.

Security in every plan

Two-factor sign-in, hashed passwords and login protection come with the free plan too.

Backed up daily

Automated daily database backups, kept for 14 days. Details on the Security page.

15-day money-back

New customers can get a full refund of their first paid payment within 15 days. See the Refund Policy.

Pay your way

UPI, cards and netbanking for ₹ plans, cards for $ plans. ₹ prices include GST.

Security

Security controls built into the product.

What is in place today, stated plainly.

Role-based access

Control what each team member can see and do.

Two-factor sign-in (2FA)

Every user can turn on 2FA. Included in every plan.

Protected sessions

HttpOnly, SameSite and Secure session cookies, plus CSRF tokens on forms.

HTTPS and security headers

HSTS, Content-Security-Policy, nosniff, Referrer-Policy and Permissions-Policy.

Verified Slack requests

Slack button clicks are signature-checked with replay protection.

Audit logs

See what changed on a ticket and who changed it (Professional and Scale).

Login protection

Passwords are stored hashed, and repeated failed sign-ins trigger rate limits and temporary lockouts.

Daily backups

Automated daily database backups, kept for 14 days.

Export and deletion

Request a full export or deletion of your data any time. Deleted tickets are removed for good after 30 days in Trash.

Read the full Security page →

FAQ

Commonly Asked Questions

Everything you need to know about TikitDesk.

TikitDesk is helpdesk software. It turns customer requests into tickets, lets you assign them to team members, track status, priority and deadlines, and keeps your team informed through Slack and Google Chat.
Support teams, IT desks, agencies, CA firms and creative teams that have outgrown shared inboxes and spreadsheets and need one place to manage customer requests.
Yes. TikitDesk captures customer emails as tickets, so your team can assign, track and reply to them from one place.
Yes. Every ticket can have an owner, a status and a priority, and you can view work as a Kanban board or a table.
Tickets carry deadlines, and TikitDesk sends notifications for upcoming and overdue tickets. SLA Automation is part of the Professional and Scale plans.
Yes, on every plan. Connect Slack, choose channels and pick which events to send: ticket created, assigned, status changed, priority changed and new reply. You can route by department, the assignee gets a personal DM, and ticket messages have Assign to me and Mark Resolved buttons (after you link your Slack account to TikitDesk).
No. Tickets are created from customer email or inside TikitDesk. Slack sends notifications and lets your team assign or resolve existing tickets. TikitDesk also supports Google Chat notifications.
Internal notes keep team discussion on the ticket, away from the customer. Internal Team Chat for the whole team is part of the Scale plan.
The Knowledge Base is included in Professional and Scale. Public API access is included in Scale.
Starter is free for up to 2 users and 50 tickets a month. Professional is Rs. 99 per user per month (Rs. 79 billed yearly) with unlimited users and tickets, Knowledge Base, SLA Automation and audit logs. Scale is Rs. 149 per user per month (Rs. 119 billed yearly) and adds Routing Rules, Internal Team Chat, Public API, full ticket history and priority support. Slack and two-factor sign-in (2FA) are included in every plan.
You can try the paid plans free for 15 days with no credit card. If you don't upgrade after the trial, you move to the Starter plan and your data stays safe.
Sign-in is protected with hashed passwords, optional two-factor sign-in (2FA) on every plan, rate limits and lockouts on failed logins, and HTTPS with security headers. Your database is backed up automatically every day and each daily backup is kept for 14 days. The full list, stated plainly, is on our Security page.
Yes. You can ask for a full export of your data (CSV or JSON) at any time by emailing support@tikitdesk.com, on every plan. If we ever had to shut the service down, you would get advance notice by email and a full export of your data before anything is switched off.
Starter counts tickets per calendar month and the count resets on the 1st. After 50, new tickets (web, API, Slack and email) are not created until the month resets or you upgrade, and your admin gets a notification. Existing tickets stay available. The 15-day free trial of Professional and Scale has every feature unlocked so you can test with your real volume first.
Pricing is per agent per month; your clients do not need paid seats. Prices in USD ($1.03 Professional, $1.55 Scale per user per month, or $0.82 and $1.24 billed yearly) are fixed list prices, not recalculated at each invoice, and the billing currency is chosen when you sign up. Use the calculator in the pricing section to see your exact total.
Yes, all ₹ prices include GST. You can pay by UPI, card or netbanking for ₹ plans (payments are processed by Razorpay); $ plans are paid by card. New customers also get a 15-day money-back guarantee on their first paid payment, see our Refund & Cancellation Policy.
Cancellation and refund rules, including the 15-day money-back guarantee, are in our Refund & Cancellation Policy.

Bring every customer request into one place.

Capture requests, organize your team and keep support moving.

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Free plan available. No credit card required

Book a Demo

15-min walkthrough

Have a question about pricing or features? I am happy to help.
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